11kab Privacy Policy

11kab operates the online gaming platform at 11kab.pro. As part of running this platform for Pakistani players, we collect and process certain personal information about you. This Privacy Policy explains what we collect, why we collect it, how it is stored and protected, and the rights you have in relation to your data.

We take data privacy seriously. The information players share with 11kab — whether it is a phone number used for JazzCash deposits, an identity document submitted for verification, or gaming activity data — is handled with care and is only used for the purposes described in this policy.

This policy should be read alongside the Terms and Conditions and Responsible Gaming Policy, which together form the full agreement between you and 11kab. If you have questions about anything in this policy, contact us at the details in Section 12.

11kab collects two broad categories of information: data you provide directly, and data generated automatically when you use the platform.

We do not collect sensitive personal data such as biometric data, political opinions or religious beliefs. Identity documents submitted for verification are handled as described in Section 6 (Data Sharing) and Section 8 (Security).

Every piece of data 11kab holds about you has a specific purpose. We do not collect data for the sake of it, and we do not use data for purposes unrelated to running the platform and serving you as a player.

• Account management: Your identity and contact data are used to create and maintain your account, verify your identity, process deposits and withdrawals, and communicate with you about your account status.
• Payment processing: Financial data including JazzCash and Easypaisa numbers and bank account details are used solely for processing PKR deposits and withdrawals to your registered methods.
• Fraud prevention and security: Technical data (IP address, device information) and transaction history are used to detect and prevent fraudulent activity, multi-accounting and money laundering. This is a standard requirement for any financial services or gaming platform.
• Responsible gaming: Gaming activity data is used to monitor play patterns and support responsible gaming tools — including deposit limit enforcement, session time tracking and self-exclusion. This data helps identify accounts that may need intervention or support.
• Promotions and VIP program: Gaming activity and account status data are used to calculate VIP points, apply tier benefits, determine cashback eligibility and deliver relevant bonus offers. You will only receive promotional communications related to your account status and activity on 11kab.
• Customer support: Communications data from support interactions is used to resolve your queries and improve the quality of our support service.
• Platform improvement: Aggregated, anonymised usage data is used to understand how the platform is being used, which game categories are popular, and where the experience can be improved.

Given that 11kab handles PKR transactions for Pakistani players via JazzCash, Easypaisa, Raast, bank transfer and other methods, it is worth explaining specifically how payment data is treated.

• Payment credentials — such as your JazzCash or Easypaisa mobile number — are stored in your account to facilitate faster deposit processing. This information is held securely and is only used for processing transactions you initiate.
• Bank account details submitted for withdrawal processing are stored securely and are only used to remit withdrawal payments to your nominated account.
• 11kab does not store full payment card numbers. Where card payments are processed, they are handled through an encrypted payment gateway and card data is not retained on 11kab's own servers beyond what is necessary for transaction completion.
• All payment-related communications between your device and the 11kab platform use SSL/TLS encryption.
• Payment data may be shared with payment processors (JazzCash, Easypaisa, banking partners) as necessary to complete transactions. These processors operate under their own privacy and security frameworks.

The 11kab website uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. Here is what that means in practice.

• Essential cookies: These are required for the platform to function. They maintain your login session, remember your language preferences and ensure that security features work correctly. These cookies cannot be disabled without breaking core platform functionality.
• Analytics cookies: These track how players use the platform — which pages are visited, how long sessions last, which game categories attract the most traffic. This data is collected in aggregated form and is used to improve the platform. Analytics data does not identify you personally.
• Security cookies: Used to detect unusual activity and protect your account from unauthorised access attempts.

Cookies set by 11kab do not track your activity on other websites. If you clear your browser cookies, you will need to log in to your account again on your next visit.

Most browsers allow you to manage cookie settings. Disabling essential cookies may affect your ability to use parts of the 11kab platform, including staying logged in during a session.

11kab shares your personal data only where necessary to operate the platform, comply with legal requirements, or protect security. We do not share data with advertisers, data brokers or unrelated third parties.

The categories of third parties who may receive your data are as follows:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive the payment details necessary to process your PKR transactions. Each provider operates under its own regulated framework.
• Identity verification (KYC) providers: Where required for account verification, your identity documents may be processed by a third-party KYC service that validates the authenticity of submitted documents. These services are contractually bound to handle data securely and only for verification purposes.
• Fraud detection services: Technical data including IP addresses and device information may be shared with fraud detection partners to identify and prevent fraudulent activity across the platform.
• Game content providers: When you play a game, the relevant game provider's software processes your session data (wager, result, session duration). Providers are permitted to use this data only in connection with operating the games and are not permitted to use it for their own marketing.
• Legal and regulatory: 11kab may disclose data where required by applicable law, a court order, or a legitimate regulatory or law enforcement request.

11kab retains your personal data for as long as your account is active and for a defined period after account closure. The retention periods for different data types are set out below.

• Account and identity data: Retained for the duration of your account and for a period of at least five years following account closure. This is driven primarily by anti-money laundering and fraud prevention obligations that require financial platforms to maintain records.
• Transaction and gaming activity records: Retained for a minimum of five years. These records are required for financial auditing, dispute resolution and compliance with applicable regulations.
• Support communications: Retained for three years following the conclusion of the relevant support interaction, unless they are connected to an ongoing dispute or investigation.
• Technical and device data: Retained for up to two years for security and fraud analysis purposes. Aggregated analytics data may be retained longer in anonymised form.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised so that it can no longer be linked to you as an individual.

Protecting the personal and financial data of 11kab players is a central operational priority. The following security measures are in place to protect your information.

• SSL/TLS encryption: All data transmitted between your device and the 11kab platform is encrypted using industry-standard SSL/TLS protocols. This includes login credentials, payment details and all account-related communications.
• Password storage: Passwords are stored using one-way cryptographic hashing. 11kab staff cannot view your password, and it is never stored in readable form.
• Access controls: Access to player personal data within 11kab's systems is restricted to authorised personnel on a need-to-know basis. Staff handling player data are subject to confidentiality obligations.
• Identity document security: Documents submitted for KYC verification are handled through encrypted channels and are not accessible outside of the verification workflow.
• Fraud monitoring: Automated and manual security monitoring is in place to detect unusual account behaviour, suspicious transactions and potential account takeover attempts.

Despite these measures, no system is completely immune to security incidents. If you suspect your account has been compromised, contact 11kab support immediately so appropriate action can be taken — including temporary account suspension if requested.

As a player on 11kab, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at the details in Section 12.

The 11kab platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from anyone under the age of 18. If we become aware that an account has been registered by a minor, that account will be suspended, any balances or winnings will be forfeited, and the personal data associated with the account will be deleted to the extent permitted by applicable law.

If you believe a minor has registered an account on 11kab, please contact support immediately with the relevant details so that we can investigate and take appropriate action.

11kab may update this Privacy Policy from time to time to reflect changes in how we operate, new services we introduce or updated legal requirements. When material changes are made, we will notify players via an in-platform announcement or a message to your registered contact details.

The date of the most recent update is shown at the top of this page and in the sidebar. Continued use of the 11kab platform following publication of an updated Privacy Policy constitutes your acceptance of the revised terms.

If you disagree with any changes to this policy, you should stop using the platform and can request account closure and data handling in accordance with Section 9 (Your Rights).

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how your personal information has been handled, please contact the 11kab team:

You can also visit the FAQ section for answers to common questions about accounts, data, payments and the platform in general.